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Climate Change in Southeast Asia: Rising Temperatures Reflect Rising Demands for Sustainable Action 

To gauge the sentiments across ASEAN, our latest Blackbox-CINT ASEANScan study surveyed over 3,000 respondents from Indonesia, Malaysia, the Philippines, Singapore, Thailand, and Vietnam. This article delves into the relationship between the people and their governments, focusing on the environmental issues that ASEAN citizens believe should top their governments' priority lists and how well public policies align with these concerns. On the consumer side, we also explore whether citizens of the region align their spending with their sustainability beliefs, effectively voting with their dollars.


Category: ASEANScan: July 2024
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Why the Human Touch Still Matters When it Comes to CX

The article discusses the growing importance of Customer Experience (CX) as a key differentiator for businesses in the digital age, where numerous automated service channels exist. It highlights the value of human interaction in customer service, drawing insights from a study of over 3,000 respondents across six ASEAN countries—Indonesia, Malaysia, the Philippines, Singapore, Thailand, and Vietnam. Find out more on the future of customer experience.


Category: ASEANScan: July 2024
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Surveying Economic Sentiment and Strategies for Managing Rising Costs Across ASEAN  

As Southeast Asia's economies evolve, understanding economic sentiment and cost-of-living adjustments is crucial. We surveyed over 3,000 people in Singapore, Malaysia, the Philippines, Thailand, Vietnam, and Indonesia. Our Blackbox-CINT ASEANScan reveals key patterns in economic outlook and consumer behavior. This article explores how perceptions of financial conditions and rising living costs are impacting the region.


Category: ASEANScan: July 2024
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Trust in AI: Singapore’s Blueprint for Addressing AI Anxiety in Southeast Asia

As AI becomes more prevalent across sectors, robust governance is essential. Singapore's Model AI Governance Framework leads the way, addressing key concerns from accountability to security. Explore how this framework aligns with regional perceptions and what it means for the future of AI in Southeast Asia.


Category: ASEANScan: April 2024
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Bridging the Perception Gap: Singapore’s Positive Outlook on AI Governance 

Discover how Singapore's pioneering AI Governance Framework leads the way in shaping the future of AI technology and governance standards across Southeast Asia, as we shed light on its role in fostering trust and setting regional benchmarks.


Category: ASEANScan: April 2024
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Microsoft Doubles Down on AI in Southeast Asia: Upskilling Millions for the Future 

Microsoft's ambitious plan is set to transform the workforce landscape in ASEAN by focusing on four key areas: creating an inclusive, AI-ready workforce, bridging the cybersecurity talent gap, enhancing AI skills among developers, and empowering non-profit organisations to leverage AI for social impact.


Category: ASEANScan: April 2024
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