
For most people, financial services have become an almost exclusively digital domain, with fewer and fewer consumers banking over phone calls or visiting an actual office. This does raise a question, however, as to what we feel safer doing. Which tasks and functions create more stress than others?

To explore the current state of trust and safety concerns among Southeast Asian consumers regarding online financial services and AI, we spoke to over 3,000 respondents across Singapore, Malaysia, Philippines, Thailand, Vietnam, and Indonesia.

At the end of October 2022, the Monetary Authority of Singapore (MAS), the central bank […]